Pro-active monitoring of your IT infrastructure for preventing all major risks / downtime
We assist you choosing and deploying the right tool to achieve your goals & grow your business.
Quick and secure support for you organisation with complete logs for audit
Users can request support via Phone, Chat or Even Helpdesk Tickets. Our IT engineers notifies you the status on recieving the support and work on supporting you with right solutions.
Once our IT experts recieves the support request, They accept and connect to the user's system remotely for an overall check and deep understanding of the issue faced.
Engineer cisit the sites in case of need and updates the process in time entry of the ticket/case. Each case is linked with the asset for maintaining the history and tracking.
Active monitoring of the company IT infrastructure to forsee and solve downtime/major risks.
With latest tools and technology, we monitor the health of each device connected to your network for maintaining its performance
Complete inventory management of assets connected to the network is maintained for reference for the support.
We manage all the master credentials in a systematic manner. For security purpose, on access request, we provide a system generated random password that would be valid for on 30 mins.
We maintain and monitor a live network map of your IT infrastructure for quick analysis and resolving the issue.
Automatic Backup of network devices for Compare and Restore for configration.
For Security purposes, we maintain the logs of support engineers activities to devices. Support sessions can be recorded based on the request
End-to-End inventory management of licensed products to maintain the active life.
Detailed monitoring of the performance of the overall network to avoid risk & downtime.
In times of risk/disaster, device backup alone may not help. Thus, we maintain a special server backup mechanism to aid no matter what.
+971 6 56 26006
#1503 , Bel Rasheed Tower , Buheirah Corniche , United Arab Emirates
Saturday - Thursday
8:00 AM to 6:00 PM