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Quick and secure support for you organisation with complete logs for audit
Users can request support via Phone, Chat or Even Helpdesk Tickets. Our IT engineers notifies you the status on recieving the support and work on supporting you with right solutions.
Once our IT experts recieves the support request, They assept and connect to the users system remotely for an overall check and deep understanding of the issue faced.
Engineer updates the process in time entry of the ticket/case. Each case is linked with the asset for maintaining the history and tracking.
Regular IT infrastucture audit, 24/7 server and network monitoring (capacity and performance), DR & continuity planning, IT products procurement and supply, dedicated on-site engineer and account manager, IT outsourcing
Active monitoring of the company IT infrastructure to forsee and solve downtime/major risks.
With latest tools and technology, we monitor the health of each device connected to your network for maintaining its performance
Complete inventory management of assets connected to the network is maintained for reference for the support.
We maintain and monitor a live network map of your IT infrastructure for quick analysis and resolving the issue.
Automatic Backup of network devices for Compare and Restore for configration.
For Security purposes, we maintain the logs of support engineers activities to devices. Support sessions can be recorded based on the request
Systematic management of master credentials. System generated random password are created valid for 30 mins, on acess request.
In times of risk/disaster, device backup alone may not help. Thus, we maintain a special server backup mechanism to aid no matter what.
End-to-End inventory management of licensed products to maintain the active life.